- Frequently Asked Questions
Frequently Asked Questions
At Edwards Couture we take great pride in our commitment to quality, value and service, so if you have questions, we are ready to assist. Our most frequently asked questions are below. If you don’t find what you are looking for, please give our dedicated team of advisers a call on 0800 331 7297 or send us an e-mail on email@example.com / firstname.lastname@example.org. We look forward to resolving your issue.
Please note, our Customer Service hours are: Monday to Friday 8am to 7pm, Saturday 9am to 6pm and Sunday 9am to 5pm.
At Edwards Couture we are committed to maintaining your privacy and building a strong consumer trust. We will not share your information with any third party and the information we collect such as your name, telephone number, home address, etc are solely used to enable us to fulfil your orders.
What are Edwards Couture’s Return / Exchange policy?
At Edwards Couture we want ALL of our customers to have the best online shopping experience.
You may return most new, unopened and unworn items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
How do I change or cancel an order?
If you wish to make a change to, or cancel your order, please email us as soon as possible. We will do everything we can to accommodate your request but cannot guarantee that your request will be honoured due to the order processing timescale. If your order has already been shipped, we will not be able to comply with your request. You can however either refuse delivery of shipment or ship the order back to us. You will need to pay for the return shipping using a recorded / tracked service as in the event of a claim (i.e. missing parcel) proof of postage will be required. Please note, within this scenario, we will be able to process a refund for the item(s) in question but not the shipment cost.